Scene and Heard

Horseshoe Southern Indiana Casino and Hotel to Temporarily Close Due To Rising River Conditions

Posted in Entertainment by sceneandheardblog on March 10, 2011

 Elizabeth, IN (March 10, 2011, 1:00 pm EST) – Due to rising Ohio river conditions, both the hotel and casino at Horseshoe Southern Indiana will be closed to patrons by 3:00 p.m. on Thursday, March 10, 2011.  As previously released, the hotel was closed at 12 a.m. on Thursday, March 10, 2011. 

 

 David Henson, Vice President of non-gaming operations, was at the property overnight and said “The notification to hotel guests last night and through this morning went very smoothly.  The hotel team did a wonderful job and those customers staying in the hotel were very understanding. 

 

We have determined that based on the most current river forecast, the casino and the remainder of the facility would need to close on Thursday afternoon by 3:00 p.m.   

 

“The safety and security of our employees and customers is paramount in situations such as these and we are taking all necessary measures to ensure an orderly and safe closure of the facility,” said Eileen Moore, the casino’s general manager.  “At this time we do not have an estimate of when the facility will re-open and additional communications will go out when that information becomes available.” 

 

Tonight’s scheduled OneRepublic concert is postponed and will be re-scheduled as soon as possible.  Those with tickets may hold onto them. They will be honored for the re-scheduled show date.  Those who wish to receive a refund should contact the location at which they purchased the tickets.  Casino employees will be reaching out via phone to those who purchased tickets at the casino.  Ticketmaster will contact either by email or phone those who purchased tickets from them.

 

“We are communicating with our employees and customers and keeping them informed of changes to the status of the facility, work schedules, upcoming customer events and reservations.  We’ve learned a lot about how to handle these situations from past closures.  We have a terrific team that knows what to do, and do it well” said Moore.    

 

 

About Caesars Entertainment:

 

Caesars Entertainment, Inc. is the world’s largest provider of branded casino entertainment through operating subsidiaries. Since its beginning in Reno, Nevada 70 years ago, Caesars has grown through development of new properties, expansions and acquisitions. Caesars Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.  More information about Caesars is available at its Website – www.caesars.com.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: